Support / Voice / Porting / Port-out PIN

Get a port-out PIN for a VoiceTel number.

If you're moving a number off VoiceTel to another carrier, the gaining carrier will ask for a port-out PIN to verify ownership. Generate the PIN yourself in the LNP portal — no support ticket needed.

Open the LNP portal Porting overview

Every VoiceTel number is PIN-locked by default. No one can port a number off your account without the unique PIN you generate here. That's anti-slamming protection: an industry term for the unauthorized switching of phone service to another provider. PIN-locking every number means a slamming attempt fails at the carrier-validation step, before any cutover occurs.

Get the PIN

  1. Open the LNP portal at www.voicetel.com/lnp/.
  2. Click the PIN tab.
  3. Enter the phone numbers you're porting out, in 10-digit format, one number per line.
  4. Validate each number — the portal confirms the number is in service on your VoiceTel account.
  5. Click Update Pins to generate the PIN.

The generated PIN is the value you give to the gaining carrier alongside your VoiceTel account number.

What the gaining carrier will need

When you submit the port-out request to your new carrier, they'll typically ask for:

  • The phone number(s) being ported.
  • VoiceTel account number — the account that owns the numbers.
  • Port-out PIN — generated as above.
  • Authorized signer — the name on the VoiceTel account.
  • Service address — the address on file for the account.
  • BTN (billing telephone number) — for multi-number accounts, the carrier may ask for the BTN of the account, not the individual TN being ported.

Don't cancel your VoiceTel service early

Keep your VoiceTel account active until the gaining carrier confirms the port is complete. Cancelling first can release the number to the carrier-of-record pool, at which point the port can fail or the number can be lost entirely.