Electronic faxing.

Configure inbound fax routing

To receive inbound faxes by email, route the fax DID to the fax service.

1. Log in to the VoiceTel portal.
2. Go to Settings.
3. Open DID.
4. Select the DID that should receive faxes.
5. Set the DID route to either T.30 Fax to Email or T.38 Fax to Email.
6. Save the DID routing change.
7. Refresh the page to confirm the updated route is applied.

Set the inbound fax email destination

After the DID is routed to fax-to-email, select the email address that should receive inbound faxes.

1. Go to Settings.
2. Open Fax to Email Service.
3. Find the Inbound Fax Email field.
4. Select the email address that should receive inbound fax messages.
5. Save the change.
6. Refresh the page and confirm the selected email address is still shown.

Add a new fax email destination

If the desired email address is not available in the Fax to Email settings, add it as a fax destination.

1. Go to Settings.
2. Open Fax to Email Service.
3. Click Add Fax Destination.
4. Enter the new email address.
5. Save the new destination.
6. Refresh the page.
7. Return to the Inbound Fax Email field.
8. Select the newly added email address.
9. Save the change again.

Send an outbound fax by email

Outbound faxes are sent by email through the VoiceTel fax domain.

To address

Send the email to the assigned fax DID at fax.voicetel.com:

10digitDID@fax.voicetel.com

Example:

1234567890@fax.voicetel.com

Replace 1234567890 with the assigned VoiceTel fax number.

Subject line

Enter the destination fax number in the email subject. For multiple destinations, separate each number with a semicolon:

1234567890;0987654321

Attachments

Attach the document to be faxed. Supported attachment types:

PDF
DOC
DOCX

Authorization

Only the email address configured as the Inbound Fax Email destination is authorized to send outbound faxes.

If outbound faxing fails, confirm that the sender email address matches the configured fax email destination exactly.