Support / Voice / Phone / Snom

Configure Snom IP phones for VoiceTel.

Snom D7xx series (D712, D717, D735, D785) and D8xx series (D862, D865, D885) all share the same Identity-based SIP configuration. Snom Redirection Service handles fleet provisioning.

Web UI configuration

  1. Find the IP address: press Settings → Information → System Info.
  2. Open http://<phone-ip>. The first sign-in lets you set the admin password (older firmware default: admin / 0000).
  3. Click Identity 1 in the left sidebar.
  4. Login tab:
    • Identity active: on
    • Display name: caller's name
    • Account: SIP username from VoiceTel onboarding
    • Password: SIP password
    • Registrar: the SIP server host shown in your customer portal
    • Outbound Proxy: the SIP server host shown in your customer portal
    • Authentication Username: same as Account
    • Mailbox: blank (or your VoiceTel-assigned voicemail URI if present)
    • Ringtone: per preference
  5. SIP tab:
    • Music on hold server: blank
    • Q-value: 1.0
    • Proposed Expiry: 360
    • NAT keep-alive: options (or "register")
    • Send hold as inactive: on
  6. RTP tab:
    • Move PCMU and PCMA to the top of the codec preference list
    • RTP Encryption: off (unless onboarding required SRTP)
    • DTMF Style: RFC 2833
    • RFC 2833 Payload Type: 101
  7. Click Apply at the bottom; the identity registers within a few seconds.

Auto-provisioning

Snom Redirection Service (SRS) is the equivalent of Yealink RPS / Polycom ZTP. Phones are factory-pointed at provisioning.snom.com; register your phone's MAC range in your SRS portal account and point it at your VoiceTel provisioning URL. Phones boot, hit SRS, redirect, fetch their config, register.

Self-hosted provisioning: phones look for snom<model>-<mac>.xml via HTTP/HTTPS. Contact VoiceTel engineering for a Snom config template.