Support / Voice / Softphone / Bria

Configure Bria for VoiceTel.

CounterPath Bria (Solo, Teams, Enterprise) accepts standard SIP account credentials. Configuration is identical across desktop and mobile editions.

Steps (Bria 5 / Bria Solo desktop)

  1. Open Softphone → Account Settings → SIP Accounts (Windows) or Bria → Preferences → Accounts (macOS).
  2. Click Add and select SIP.
  3. Account tab:
    • Account name: VoiceTel
    • Protocol: SIP
    • User ID: SIP username from VoiceTel onboarding
    • Domain: SIP server host (shown in the customer portal)
    • Password: SIP password from onboarding
    • Display name: the caller's name
    • Authorization name: same as User ID
  4. Topology tab:
    • Firewall traversal method: Use Local IP address (or Auto-detect)
    • Leave STUN / TURN disabled unless engineering directed otherwise
  5. Transport tab:
    • Signaling transport: UDP
    • SIP listening port: Auto
  6. Voicemail tab: leave default unless onboarding gave a specific voicemail URI.
  7. Click OK; the account should show Registered within a few seconds.

Bria mobile (iOS / Android)

The mobile UI is similar but in a single Account screen:

  1. Open Settings → Accounts → Add → SIP.
  2. Enter the same fields: User ID, Domain, Password, Authorization name, Display name.
  3. Under Advanced: set Transport to UDP and Signal Encryption to None.
  4. Save. The account registers on cellular and Wi-Fi.

Codec preferences

Open Audio Codecs (desktop: Preferences → Audio Codecs; mobile: Settings → Account → Codecs). Enable PCMU, PCMA, and G.729; move PCMU to the top.