VoiceTel

Support / Voice / Softphone

Softphone configuration.

Most SIP softphones expose the same set of fields. The values are the same across vendors; only the menu paths differ.

Get SIP credentials

VoiceTel Phone is the supported path

VoiceTel ships its own web, desktop, and mobile calling apps with SIP credentials provisioned automatically through the portal. Use VoiceTel Phone unless you have a specific need for a third-party softphone (for example, integration with an existing CRM that ships a particular softphone, or a Linux desktop where VoiceTel Phone isn't available yet).

The third-party softphone guides below cover configuration but won't get the same support coverage as VoiceTel Phone.

Vendors

  • VoiceTel

    VoiceTel's own web, desktop, and mobile clients. SIP credentials provisioned automatically through the portal.

  • Bria

    CounterPath Bria Solo / Teams / Enterprise on Windows, macOS, iOS, Android.

  • Zoiper

    Zoiper 5 across desktop and mobile. Free tier supports SIP.

  • Linphone

    Open-source softphone for Windows, macOS, Linux, iOS, Android.

  • MicroSIP

    Lightweight Windows-only softphone built on PJSIP.

Common account fields

  • Domain / SIP server / Host: the SIP server host shown in your customer portal from your onboarding email
  • Username: the SIP username from your VoiceTel trunk
  • Password: the SIP password from your VoiceTel trunk
  • Auth user / Auth ID: usually same as username; some softphones split them
  • Outbound proxy: same as Domain unless engineering said otherwise
  • Transport: UDP
  • STUN / NAT traversal: Disabled in most cases — VoiceTel handles NAT traversal at the platform level
  • Register expiry: 360 seconds
  • DTMF: RFC 2833 (in-RTP)
  • Codecs: PCMU, PCMA. G.729.

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